Customize your HughesNet email and SMS text communication preferences.
To subscribe, unsubscribe or modify your HughesNet notification preferences including email and SMS text alerts, follow the steps below:
- Sign in or register on myHughesNet.com
- Click on ‘Account’ at the top of the page.
- Then click on ‘Notification Settings’ in the second navigation.
- You can turn on any combination of notifications from the on-screen options which include Billing, Usage, Service, Product, and Offer notifications. Business customer may not see all categories or may need to call customer care for notification assistance.
Where will I receive my notifications?
Note that the Email address listed on the top right of the page will be the email used to send your email notifications. Likewise, the Mobile Phone number listed in the top right is where you will receive SMS text notifications if you elect to receive SMS texts alerts from HughesNet.
Can I respond to notifications?
Unfortunately, we are unable to respond to your service or account related questions via SMS text or email. If you need assistance, contact Customer Care at 866-347-3292. Business customers call 800-347-3272.
How frequent are the notifications?
The number of HughesNet email and text messages you receive will vary depending on how many HughesNet alerts you have signed up for. For example, your billing statement generation occurs once per month, but usage notifications are only sent if you approach your high-speed service plan data limit and have elected to receive this alert. Regardless of your selections, you will always receive important account-related and transactional notifications such as service plan change confirmations.
Who is eligible?
All active HughesNet customers are eligible to subscribe to email and/or text alerts. Standard message and data rates apply for SMS text messages. Texts can only be sent to US and PR mobile numbers. Business customers may not see all categories or may need to call customer care for notification assistance.
How do I opt out or unsubscribe to text alerts?
To stop text messages, text the word OUT to 75720. You will then receive confirmation of your opt-out of that text messaging program. The confirmation message you receive will be similar to the following: “You have unsubscribed from all HughesNet Alert categories. Update your preferences any time at hninfo.us/comms. For HELP visit hninfo.us/sms.” Customers who unsubscribe can re-subscribe into email or SMS text alerts at any time via the Notifications page on myHughesNet.com, HughesNet Mobile App, or by speaking with a Customer Care Representative.
How do I unsubscribe from email communications?
You can update your notification preferences from the Notifications page found on myHughesNet.com under My Account. Or you can unsubscribe by clicking the link at the bottom of an email you received from Hughes. Account-related emails, such as those sent after you have made a change to your account, do not include an unsubscribe link.
View the SMS Terms and Conditions here.