If you are experiencing issues with your Google Chromebook connection, you may need to resolve it by removing and re-connecting to the Hughesnet® network. Follow the steps below to resolve the issue.
1. Forget the network:
- Sign in to your Chromebook: You must be signed in to your Chromebook in order to forget a known network.
- At the bottom right, select the time: This will open the system tray.
- Select Settings: This will open the Settings window.
- In the “Network” section, select Wi-Fi: This will open the Wi-Fi settings page.
- Select “Known networks” This will open a list of all the Wi-Fi networks that your Chromebook has connected to in the past.
- Find the network you want to forget, then select More: This will open a menu with more options for the network.
- Select “Forget”: This will remove the network from your Chromebook’s list of known networks.
2. Navigate back to the Wi-Fi settings under your “Network” section and select either the 2g or 5g networks.
3. Try using your Chromebook to see if it’s working properly.
If you are still experiencing issues, please call us at 866-347-3292.